Panel Builder System Integrator

 

JMP SolutionsAugust 7, 2018

If you keep customer service in focus all the time, you will not only meet your customers’ business objectives, but also drive project success.

Large industrial automation capital expense projects are complex and can expand outside of the four walls of a facility and across an enterprise. Justifying these projects, defining success metrics, and executing large projects can be riddled with pressure and fear of being late and over budget. This is especially difficult if your System Integrator is not helping you define desired business outcomes and what “success” really means to you and your company.

How is your System Integrator (including the hardware manufacturers who provide services) measuring their project and customer success? Can they show you a proven track record of success for the last 1,000 or 2,000 projects across multiple industries from multiple Fortune 1000 companies? Are customer surveys published on their website for all to see and review? If not, why is that? Could it be because consistent and repeatable customer satisfaction is hard to achieve and maintain?

Realistically, many industrial automation projects do not get funded simply because engineers do not know how to “speak finance,” quantify the business value and demonstrate what the success of an industrial automation project can bring to their business – including top line or bottom line results. Internal Rate of Return, Net Present Value, Hurdles Rate and Payback Period are simple formulas used to justify projects and should be part of the discussions before, during, and after a project is executed. Your System Integrator should also be helping you link your business outcomes with the justification of the project. If you are only getting detailed technical specifications and designs from your Systems Integrator, you are only getting part of what is needed to get your project through the hurdles of your annual budgeting process.

At JMP, we have a four-step process to drive customer success:

  1. We work with our customers to define tangible business outcomes like reduced cost, increased yield, and improved safety.
  2. We sit down with our customers and help their engineers financially justify the project in terms of Internal Rate of Return and Net Present Value.
  3. We then apply our 30 years of Operational Discipline and Execution Methodologies to ensure the project is executed seamlessly, start to finish.
  4. Once the project is complete, we measure the success of the project by asking one simple question: How likely is it that you would recommend our service to a friend or colleague?

When business outcomes are matched with project justification and consistent project execution – customer success is inevitable. To JMP, that’s keeping customer success in focus.

https://www.jmpsolutions.com/

 

 

Latest Articles

  • Prev
2020 will probably go down in history as being the year of ultimate challenges, but the HVAC ...
The demand for digital solutions in industry is continuously increasing at a high level. What ...
Carlo Gavazzi is a global provider of automation components. With a 90-year history in the industry ...
When you decide to deploy a robotic cell, it’s usually because you’re aiming to solve some issues ...
In the life sciences industry, quality is everything. But batch record review is a ...
In today’s world, the key differentiator that can set your organization apart is simply Competence ...
Behind every electrical engineering project are many individual components and thus a whole ...
020 marked a new era in Canada for the Automation and Manufacturing sectors, as they ramped up in ...
For more than a decade, industrial companies have counted on True North Solutions for expert ...
Since the foundation of VisionTools in 1986, a highly motivated team of meanwhile more ...

Carlo Gavazzi Breakdown of SSRs and EMRs

Carlo GavazziCarlo Gavazzi is a global provider of automation components. With a 90-year history in the industry they have grown and innovated with the progression of automated manufacturing. The company is active in industrial plastics, packaging, food and beverage, material handling, agricultural industries as well as intelligent building solutions, water and wastewater, and mining.

Their product range focuses on sensors, switches, and controls, including proximity, photoelectric, level and ultrasonic sensors, solid state relays, contactors, energy meters, power supplies, panel meters, as well as current, voltage, and phase monitors.

Read More


Voltage Testing Traps: Portable Testers Have Risk

Panduit Voltage Testing TrapsBy Pamela Ten Hoven, Integrated Marketing Manager, Safety & Control Panel, Panduit

Welcome to Panduit’s educational blog series, Voltage Testing Traps, where we explore common situations and questions related to electrical safety hazards for the European market.

As you can see, any process this complex and time-consuming has many risks associated with it. There are many opportunities for mistakes and human error to occur – and when you’re dealing with electrical hazards, mistakes can result in serious injury or even death.

 

Read More

Lean Robotics: Making Robots Work in Your Factory Part 2

Lean RoboticsDEPLOYING YOUR ROBOTIC CELL

Let’s start by looking at the complete robotic cell deployment cycle, as shown in Fig. 13.

PREPARE

When you decide to deploy a robotic cell, it’s usually because you’re aiming to solve some issues in your company regarding productivity, quality, or output capacity.

In the project definition phase, you should identify the scope of your project. This includes:

  •    -   The specific manual cell you intend to
  •    -   The metrics you want to
  •    -   A timeline for the...

Read More


 

Product News

  • Prev
AutomationDirect’s BRX PLC Series has joined the Azure Certified Device program, ensuring customers ...
AutomationDirect has added Schmersal IEC limit switches to its lineup. These limit switches are ...
Any time an electrician or technician makes a voltage measurement on a live conductor, there is a ...
AutomationDirect has added a variety of new ProSense inductive proximity sensors to their ...
The FLIR Vue TZ20, the first high resolution, dual thermal sensor gimbal purpose-built for the ...
Manufacturers of EVSE (charging stations) will be excited to learn that Bender has recently ...
With the new drive controllers PMC SC6 and PMC SI6, Pilz is expanding its portfolio of servo ...
The digital transformation of engineering continues advancing. As part of its cloud services, Eplan ...
Traceability is vital for protecting your brand, and it can also provide valuable information for ...

Streamline Your Production With a Robust System That Tracks Works-in-Progress in Real Time

Omron Traceability 4.0Traceability is vital for protecting your brand, and it can also provide valuable information for improving your processes. Omron use their vast experience in track, trace and control to help manufacturers in the pharmaceutical and biomedical industries build robust systems that ensure quality while boosting productivity.

Whether you’re seeking a solution for regulatory compliance (DSCSA), quality control, process improvements or something else, Omron believes in the importance of keeping you up to date on the latest traceability-related challenges and best practices.

 

Read More


NEW ProSense Inductive Proximity Sensors from AutomationDirect

PB-44-Automation-ProSenseProximitySensors-400.jpg

AutomationDirect has added a variety of new ProSense inductive proximity sensors to their portfolio. Added are 8mm triple-sensing inductive proximity sensors in flush and non-flush mounting options, which can detect ferrous metals up to a distance of 6mm.

Also new are inductive proximity sensors with a metal face to provide more durable protection, with environmental ratings of IP65/66/67/68 and IP69K. They are available in 8mm, 12mm, 18mm and 30mm barrel sizes, with convenient M8 or M12 quick-disconnect connections.

Read More

 

 

Kerrwil Publications Great Place to Work. Certified December 2019 - December 2020

538 Elizabeth Street, Midland,Ontario, Canada L4R2A3 +1 705 527 7666
©2021 All rights reserved

Use of this Site constitutes acceptance of our Privacy Policy (effective 1.1.2016)
The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Kerrwil